Our People

Many of our employees have extensive experience in working directly for airlines. They have outstanding interpersonal skills and empathy for passenger needs. They are highly trained and operationally focused on customer service, safety, security and timely performance; applying these skills with the utmost respect for the passenger.

Our staff are encouraged to work in a variety of roles across the full spectrum of ground handling operations. Typically, our ramp handling personnel may perform multiple duties during one shift; such as water servicing, loading/unloading, marshalling, cabin cleaning and aircraft pushback. Likewise, our customer services personnel may move from the check-in counters to the boarding gate and may also be required to assist with special needs passengers. This policy has stimulated the development of a flexible, versatile and rounded workforce. For our customers, this means a more responsive and seamless service.

Skystar has an "open door policy" where staff are encouraged to approach management freely on any issue. We promote a culture of fairness, equity and equality and value all members of staff as essential members of the Skystar team.

Our employees are frequently required to apply astute problem-solving skills and sensitive interpersonal skills. We view development, training and team-building as a continuous process.